Human Japanese Support
Take a quick gander at the FAQs below, and if you still have any questions, comments, or concerns, please write us at support@humanjapanese.com and a friendly human being will get back to you speedily.
FAQs
(September 17, 2014) I just upgraded to iOS 8 and the Human Japanese apps don't work properly.

We have submitted updates for all our iOS apps and you should see them in the App Store very soon. We'll post updates here as things progress. Thank you for your patience!

What is the difference between the Lite and Full editions?

The Lite editions contain the first eight chapters, with related quizzes, audio, and so on. The Full editions contain the full content of the app. That's 40 chapters for Human Japanese (Intro), and 42 for Human Japanese Intermediate. Take a look at the chapter lists for the unabridged details.

What is the difference between Human Japanese and Human Japanese Intermediate?

Human Japanese starts at square one. It assumes you have no prior experience with Japanese. It's also a great place to start if you have a little background but might be fuzzy on some of the details.

Human Japanese Intermediate picks up where the first app leaves off, so it assumes that you know the concepts that were introduced in the first app or have picked up equivalent knowledge elsewhere.

If you're wondering which app is right for you, take a look at the chapter lists for each and you should be able to determine where you fall on the spectrum. If you're having any trouble, drop us a line and we'll help out.

Is there any difference between the content on different platforms (e.g., iPhone versus PC, etc)?

No. For a particular app (that is, Intro or Intermediate), every platform contains the same content. So Human Japanese on iPhone has the same content as Human Japanese for Android, PC, Mac, iPad, and Windows Phone. The same is true of Human Japanese Intermediate. There are some minor differences in the way the content is presented because of the different screens involved, but that's really the only difference. We encourage people to purchase on whichever platform will be most convenient to use.

Can I use Human Japanese on more than one device / computer?

Yes. Generally speaking, you can install Human Japanese and Human Japanese Intermediate across all devices of a particular platform that you own. So, for example, if there are multiple iPhones / iPods in your family, you can install it on them all with just the one purchase.

If I purchase Human Japanese on Platform X, can I also use it on Platform Y?

Unfotunately, that's not possible. Each app store is run by a third party, and there's no good way for us to do cross-platform licensing. That's one reason we've made Human Japanese so incredibly inexpensive. We've tried to make it a fantastic value even in cases where a person purchases it for multiple different platforms.

Is there an import/export or synchronization feature for user data?

Not right now, but it's on our future feature list.

Why isn't sound working? Is it broken?

Usually this happens because the device is muted somehow. It's easy to forget this because some apps (especially music players, like Pandora) will play audio even when the rest of the device is on mute. On the iPad and iPhone, check the physical switch on the side of the device, next to the volume rockers. Lots of people forget about that. Also check the software controls. On some phones, muting the ringer also mutes app audio. Be sure the volume is up and the device is not muted, and the audio should play just fine.

How do I upgrade to the most recent version?

In most cases, just use the built-in updating system in the app store for your platform. For instance, on iOS, you would simply check the Updates tab of the App Store.

If you have Human Japanese 2.0 for Windows, we have special instructions for you. First, confirm that you are running Human Japanese 2.0. If so, you should see this splash screen at startup:

If you are indeed running this edition of the app, follow these instructions to upgrade to our most recent edition, 3.0.

Still have questions?

We’re ready to help! Email us at support@humanjapanese.com for speedy assistance.